/* ============================================================================
   KnitAid Service — assets/css/app.css
   Self-contained design system. Indigo SaaS theme with light + dark modes.
   Organised: tokens → base → layout(sidebar/topbar) → components → utilities.
   ============================================================================ */

/* ---------------------------------------------------------------- TOKENS -- */
:root {
  --indigo-50:#eef2ff; --indigo-100:#e0e7ff; --indigo-200:#c7d2fe;
  --indigo-300:#a5b4fc; --indigo-400:#818cf8; --indigo-500:#6366f1;
  --indigo-600:#4f46e5; --indigo-700:#4338ca; --indigo-800:#3730a3;

  --primary:        var(--indigo-600);
  --primary-600:    var(--indigo-600);
  --primary-700:    var(--indigo-700);
  --primary-soft:   var(--indigo-50);

  --sidebar-bg:#0f172a; --sidebar-fg:#cbd5e1; --sidebar-muted:#64748b;
  --sidebar-active:#1e293b; --sidebar-w:264px; --topbar-h:64px;

  --body-bg:#f1f5f9; --card-bg:#ffffff; --elevated:#ffffff;
  --text:#1e293b; --text-secondary:#475569; --text-muted:#94a3b8;
  --border:#e2e8f0; --border-strong:#cbd5e1;
  --card-shadow:0 1px 3px rgba(15,23,42,.06), 0 8px 24px rgba(15,23,42,.05);
  --ring:0 0 0 3px rgba(79,70,229,.18);

  --success:#10b981; --success-bg:#ecfdf5;
  --danger:#ef4444;  --danger-bg:#fef2f2;
  --warning:#f59e0b; --warning-bg:#fffbeb;
  --info:#3b82f6;    --info-bg:#eff6ff;

  --r-sm:8px; --r:12px; --r-lg:16px; --r-xl:22px;
  --font:'Inter',system-ui,-apple-system,'Segoe UI',Roboto,sans-serif;
  --t:.18s ease;
}
body.dark {
  --body-bg:#0b1120; --card-bg:#111a2e; --elevated:#162038;
  --text:#e2e8f0; --text-secondary:#94a3b8; --text-muted:#64748b;
  --border:#1e293b; --border-strong:#334155;
  --card-shadow:0 1px 3px rgba(0,0,0,.4), 0 8px 24px rgba(0,0,0,.35);
  --sidebar-bg:#070c17; --sidebar-active:#13203a;
  --primary-soft:#1e1b4b;
  --success-bg:#0b2a20; --danger-bg:#2a1414; --warning-bg:#2a2110; --info-bg:#0f1d33;
}

/* ------------------------------------------------------------------ BASE -- */
*,*::before,*::after{box-sizing:border-box}
html{scroll-behavior:smooth}
body{margin:0;font-family:var(--font);background:var(--body-bg);color:var(--text);
  min-height:100vh;font-size:14.5px;line-height:1.55;-webkit-font-smoothing:antialiased;
  transition:background var(--t),color var(--t)}
a{color:var(--primary);text-decoration:none}
a:hover{color:var(--primary-700)}
h1,h2,h3,h4,h5{margin:0 0 .4em;font-weight:700;color:var(--text);line-height:1.25}
p{margin:0 0 1em}
img{max-width:100%}
hr{border:none;border-top:1px solid var(--border);margin:1rem 0}
::-webkit-scrollbar{width:10px;height:10px}
::-webkit-scrollbar-thumb{background:var(--border-strong);border-radius:20px;border:2px solid transparent;background-clip:padding-box}
:focus-visible{outline:none;box-shadow:var(--ring);border-radius:var(--r-sm)}

/* --------------------------------------------------------------- SIDEBAR -- */
#sidebar{position:fixed;inset:0 auto 0 0;width:var(--sidebar-w);background:var(--sidebar-bg);
  color:var(--sidebar-fg);display:flex;flex-direction:column;z-index:1040;
  transition:transform var(--t);overflow-y:auto;scrollbar-width:thin}
#sidebar::-webkit-scrollbar{width:6px}
#sidebar::-webkit-scrollbar-thumb{background:#334155}
.sb-brand{display:flex;align-items:center;gap:12px;padding:18px 20px;border-bottom:1px solid rgba(148,163,184,.12)}
.sb-brand .logo{width:40px;height:40px;border-radius:11px;display:grid;place-items:center;
  background:linear-gradient(135deg,var(--indigo-500),var(--indigo-700));color:#fff;font-size:20px;flex:none;
  box-shadow:0 6px 16px rgba(79,70,229,.4)}
.sb-brand b{color:#fff;font-size:15px;display:block;line-height:1.2}
.sb-brand small{color:var(--sidebar-muted);font-size:11.5px}
.sb-cta{margin:16px;display:flex;align-items:center;justify-content:center;gap:8px;
  background:linear-gradient(135deg,var(--indigo-500),var(--indigo-600));color:#fff;font-weight:600;
  padding:11px;border-radius:var(--r);transition:var(--t);box-shadow:0 6px 18px rgba(79,70,229,.35)}
.sb-cta:hover{color:#fff;transform:translateY(-1px);box-shadow:0 10px 24px rgba(79,70,229,.5)}
.sb-section{padding:14px 22px 6px;color:var(--sidebar-muted);font-size:10.5px;font-weight:700;letter-spacing:.09em;text-transform:uppercase}
.sb-nav{list-style:none;margin:0;padding:0 12px}
.sb-nav a{display:flex;align-items:center;gap:12px;padding:10px 14px;border-radius:10px;color:var(--sidebar-fg);
  font-weight:500;font-size:13.7px;transition:var(--t);position:relative;margin-bottom:2px}
.sb-nav a:hover{background:var(--sidebar-active);color:#fff}
.sb-nav a.active{background:linear-gradient(90deg,rgba(79,70,229,.22),rgba(79,70,229,.06));color:#fff}
.sb-nav a.active::before{content:"";position:absolute;left:-12px;top:18%;bottom:18%;width:3px;border-radius:0 4px 4px 0;background:var(--indigo-400)}
.sb-nav a i{font-size:17px;width:20px;text-align:center;flex:none}
.sb-nav a .chev{margin-left:auto;font-size:13px;transition:var(--t)}
.sb-badge{margin-left:auto;background:var(--danger);color:#fff;font-size:10.5px;font-weight:700;
  padding:1px 8px;border-radius:20px;min-width:20px;text-align:center}
.sb-sub{list-style:none;margin:2px 0 6px;padding:0 0 0 30px;display:none}
.sb-sub.open{display:block}
.sb-sub a{font-size:13px;padding:7px 12px;color:var(--sidebar-muted)}
.sb-sub a:hover,.sb-sub a.active{color:#fff;background:transparent}
.sb-sub a.active{color:var(--indigo-300)}
.sb-foot{margin-top:auto;padding:14px 16px;border-top:1px solid rgba(148,163,184,.12);display:flex;align-items:center;gap:10px}
.sb-foot .avatar{flex:none}
.sb-foot .meta{overflow:hidden}
.sb-foot .meta b{color:#fff;font-size:13px;display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.sb-foot .meta small{color:var(--sidebar-muted);font-size:11px;text-transform:capitalize}

/* ----------------------------------------------------------------- SHELL -- */
.app-main{margin-left:var(--sidebar-w);min-height:100vh;display:flex;flex-direction:column;transition:margin var(--t)}
.topbar{height:var(--topbar-h);position:sticky;top:0;z-index:1030;background:color-mix(in srgb,var(--card-bg) 85%,transparent);
  backdrop-filter:blur(10px);border-bottom:1px solid var(--border);display:flex;align-items:center;gap:14px;padding:0 24px}
.topbar h1{font-size:17px;margin:0}
.topbar .crumb{color:var(--text-muted);font-size:12.5px;margin-bottom:1px}
.topbar .spacer{flex:1}
.topbar-actions{display:flex;align-items:center;gap:8px}
.icon-btn{width:40px;height:40px;border-radius:11px;border:1px solid var(--border);background:var(--card-bg);
  color:var(--text-secondary);display:grid;place-items:center;cursor:pointer;font-size:18px;transition:var(--t);position:relative}
.icon-btn:hover{background:var(--primary-soft);color:var(--primary);border-color:var(--indigo-200)}
.icon-btn .dot{position:absolute;top:8px;right:9px;width:8px;height:8px;border-radius:50%;background:var(--danger);border:2px solid var(--card-bg)}
.hamburger{display:none}
.content{padding:24px;max-width:1500px;width:100%;margin:0 auto;flex:1}
@media(min-width:1100px){.content{padding:28px 32px}}

/* user menu */
.usermenu{position:relative}
.usermenu .trigger{display:flex;align-items:center;gap:9px;padding:5px 8px 5px 5px;border-radius:30px;border:1px solid var(--border);background:var(--card-bg);cursor:pointer;transition:var(--t)}
.usermenu .trigger:hover{border-color:var(--indigo-200)}
.usermenu .trigger b{font-size:13px;font-weight:600}
.usermenu .trigger small{display:block;font-size:11px;color:var(--text-muted);text-transform:capitalize}
.menu-pop{position:absolute;right:0;top:54px;min-width:230px;background:var(--card-bg);border:1px solid var(--border);
  border-radius:var(--r);box-shadow:var(--card-shadow);padding:8px;opacity:0;visibility:hidden;transform:translateY(-6px);transition:var(--t);z-index:1050}
.menu-pop.show{opacity:1;visibility:visible;transform:none}
.menu-pop a,.menu-pop button{display:flex;align-items:center;gap:11px;width:100%;padding:10px 12px;border-radius:9px;color:var(--text);
  font-size:13.5px;background:none;border:none;cursor:pointer;text-align:left;transition:var(--t)}
.menu-pop a:hover,.menu-pop button:hover{background:var(--body-bg)}
.menu-pop a i,.menu-pop button i{font-size:16px;color:var(--text-muted);width:18px}
.menu-pop .sep{height:1px;background:var(--border);margin:6px 4px}
.menu-head{padding:12px;border-bottom:1px solid var(--border);margin-bottom:6px}
.menu-head b{font-size:14px;display:block}
.menu-head small{color:var(--text-muted);font-size:12px}

/* ------------------------------------------------------------- AVATAR -- */
.avatar{width:38px;height:38px;border-radius:50%;display:grid;place-items:center;font-weight:700;font-size:14px;
  background:linear-gradient(135deg,var(--indigo-400),var(--indigo-600));color:#fff;flex:none;overflow:hidden}
.avatar img{width:100%;height:100%;object-fit:cover}
.avatar.sm{width:30px;height:30px;font-size:12px}
.avatar.lg{width:64px;height:64px;font-size:24px}

/* -------------------------------------------------------------- CARDS -- */
.card{background:var(--card-bg);border:1px solid var(--border);border-radius:var(--r-lg);box-shadow:var(--card-shadow)}
.card-pad{padding:20px 22px}
.card-head{display:flex;align-items:center;gap:12px;padding:16px 22px;border-bottom:1px solid var(--border)}
.card-head h3{margin:0;font-size:15.5px;display:flex;align-items:center;gap:9px}
.card-head h3 i{color:var(--primary)}
.card-head .spacer{flex:1}
.card-body{padding:18px 22px}
.grid{display:grid;gap:18px}
.g-2{grid-template-columns:repeat(2,1fr)}
.g-3{grid-template-columns:repeat(3,1fr)}
.g-4{grid-template-columns:repeat(4,1fr)}
@media(max-width:1100px){.g-3,.g-4{grid-template-columns:repeat(2,1fr)}}
@media(max-width:680px){.g-2,.g-3,.g-4{grid-template-columns:1fr}}

/* stat tiles */
.stat{background:var(--card-bg);border:1px solid var(--border);border-radius:var(--r-lg);padding:18px 20px;
  box-shadow:var(--card-shadow);display:flex;flex-direction:column;gap:6px;position:relative;overflow:hidden;transition:var(--t)}
.stat:hover{transform:translateY(-2px);box-shadow:0 10px 30px rgba(15,23,42,.1)}
.stat .ico{width:44px;height:44px;border-radius:12px;display:grid;place-items:center;font-size:21px;margin-bottom:4px}
.stat .label{font-size:12.5px;color:var(--text-muted);font-weight:500}
.stat .value{font-size:25px;font-weight:800;letter-spacing:-.5px}
.stat .sub{font-size:11.5px;color:var(--text-muted)}
.stat.accent{border-left:4px solid var(--primary)}
.tint-indigo{background:var(--primary-soft);color:var(--primary)}
.tint-green{background:var(--success-bg);color:var(--success)}
.tint-amber{background:var(--warning-bg);color:var(--warning)}
.tint-red{background:var(--danger-bg);color:var(--danger)}
.tint-blue{background:var(--info-bg);color:var(--info)}

/* ------------------------------------------------------------- BUTTONS -- */
.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;font-family:inherit;font-size:13.7px;
  font-weight:600;padding:10px 18px;border-radius:var(--r);border:1px solid transparent;cursor:pointer;
  transition:var(--t);white-space:nowrap;line-height:1.2}
.btn i{font-size:16px}
.btn-primary{background:var(--primary);color:#fff;box-shadow:0 4px 12px rgba(79,70,229,.25)}
.btn-primary:hover{background:var(--primary-700);color:#fff;transform:translateY(-1px);box-shadow:0 8px 20px rgba(79,70,229,.35)}
.btn-light{background:var(--card-bg);color:var(--text);border-color:var(--border)}
.btn-light:hover{background:var(--body-bg);border-color:var(--border-strong)}
.btn-ghost{background:transparent;color:var(--text-secondary)}
.btn-ghost:hover{background:var(--body-bg);color:var(--text)}
.btn-danger{background:var(--danger);color:#fff}
.btn-danger:hover{background:#dc2626;color:#fff}
.btn-success{background:var(--success);color:#fff}
.btn-success:hover{background:#059669;color:#fff}
.btn-wa{background:#22c55e;color:#fff}
.btn-wa:hover{background:#16a34a;color:#fff}
.btn-sm{padding:7px 13px;font-size:12.5px;border-radius:9px}
.btn-lg{padding:13px 24px;font-size:15px}
.btn-block{width:100%}
.btn:disabled{opacity:.55;cursor:not-allowed;transform:none}
.btn-icon{padding:8px;width:36px;height:36px}

/* --------------------------------------------------------------- FORMS -- */
.field{margin-bottom:16px}
.field label,.lbl{display:block;font-size:12.8px;font-weight:600;color:var(--text-secondary);margin-bottom:6px}
.field .req{color:var(--danger)}
.input,.select,.textarea{width:100%;font-family:inherit;font-size:14px;color:var(--text);background:var(--card-bg);
  border:1px solid var(--border);border-radius:var(--r);padding:11px 14px;transition:var(--t)}
.input:focus,.select:focus,.textarea:focus{border-color:var(--primary);box-shadow:var(--ring)}
.input::placeholder,.textarea::placeholder{color:var(--text-muted)}
.textarea{min-height:110px;resize:vertical}
.select{appearance:none;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='14' height='14' fill='%2394a3b8' viewBox='0 0 16 16'%3E%3Cpath d='M8 11L3 6h10z'/%3E%3C/svg%3E");
  background-repeat:no-repeat;background-position:right 14px center;padding-right:38px}
.input-group{display:flex}
.input-group .input{border-radius:var(--r) 0 0 var(--r)}
.input-group .addon{display:grid;place-items:center;padding:0 14px;border:1px solid var(--border);border-left:none;
  border-radius:0 var(--r) var(--r) 0;background:var(--body-bg);color:var(--text-muted)}
.help{font-size:11.8px;color:var(--text-muted);margin-top:5px}
.checkbox,.radio{display:flex;align-items:center;gap:9px;cursor:pointer;font-size:13.5px;user-select:none}
.checkbox input,.radio input{width:17px;height:17px;accent-color:var(--primary)}
.search-wrap{position:relative}
.search-wrap i{position:absolute;left:13px;top:50%;transform:translateY(-50%);color:var(--text-muted);font-size:16px}
.search-wrap .input{padding-left:38px}

/* priority radio chips */
.chip-group{display:flex;flex-wrap:wrap;gap:8px}
.chip{display:inline-flex;align-items:center;gap:7px;padding:9px 15px;border:1px solid var(--border);border-radius:30px;
  cursor:pointer;font-size:13px;font-weight:600;transition:var(--t);background:var(--card-bg)}
.chip:hover{border-color:var(--border-strong)}
.chip input{display:none}
.chip .dot{width:9px;height:9px;border-radius:50%;background:var(--c,#94a3b8)}
.chip.checked{border-color:var(--c);background:color-mix(in srgb,var(--c) 12%,transparent);color:var(--c)}

/* ------------------------------------------------------------- BADGES -- */
.badge{display:inline-flex;align-items:center;gap:5px;font-size:11.5px;font-weight:700;padding:3px 10px;border-radius:30px;line-height:1.6}
.badge-status{font-size:11.5px;font-weight:700;padding:3px 11px;border-radius:30px;display:inline-flex;align-items:center;gap:5px}
.badge-status::before{content:"";width:6px;height:6px;border-radius:50%;background:currentColor}
.badge-status.open{color:#2563eb;background:var(--info-bg)}
.badge-status.assigned{color:#7c3aed;background:#f5f3ff}
.badge-status.accepted{color:#0891b2;background:#ecfeff}
.badge-status.progress,.badge-status.working{color:#d97706;background:var(--warning-bg)}
.badge-status.hold{color:#64748b;background:#f1f5f9}
.badge-status.completed{color:#059669;background:var(--success-bg)}
.badge-status.closed{color:#475569;background:#f1f5f9}
.badge-status.cancelled{color:#dc2626;background:var(--danger-bg)}
body.dark .badge-status.assigned{background:#241a45}
body.dark .badge-status.accepted{background:#0a2730}
body.dark .badge-status.hold,body.dark .badge-status.closed{background:#1e293b}
.badge-priority{font-size:11px;font-weight:700;padding:3px 10px;border-radius:30px;color:#fff;background:var(--p,#64748b)}
.badge-soft{background:var(--primary-soft);color:var(--primary)}
.badge-green{background:var(--success-bg);color:var(--success)}
.badge-amber{background:var(--warning-bg);color:var(--warning)}
.badge-red{background:var(--danger-bg);color:var(--danger)}
.badge-gray{background:var(--body-bg);color:var(--text-secondary)}

/* -------------------------------------------------------------- TABLES -- */
.table-wrap{overflow-x:auto;border-radius:var(--r-lg)}
table.tbl{width:100%;border-collapse:collapse;font-size:13.5px}
table.tbl th{text-align:left;padding:13px 16px;font-size:11px;font-weight:700;letter-spacing:.05em;text-transform:uppercase;
  color:var(--text-muted);background:var(--body-bg);border-bottom:1px solid var(--border);white-space:nowrap}
table.tbl td{padding:13px 16px;border-bottom:1px solid var(--border);vertical-align:middle}
table.tbl tbody tr{transition:var(--t)}
table.tbl tbody tr:hover{background:var(--body-bg)}
table.tbl tbody tr:last-child td{border-bottom:none}
.tbl .muted{color:var(--text-muted);font-size:12.5px}
.tbl a.link{font-weight:600}
.row-check{width:17px;height:17px;accent-color:var(--primary);cursor:pointer}
.tcell-main{font-weight:600;color:var(--text)}

/* empty state */
.empty{text-align:center;padding:54px 20px;color:var(--text-muted)}
.empty i{font-size:46px;color:var(--border-strong);display:block;margin-bottom:14px}
.empty h4{color:var(--text-secondary);font-weight:600}

/* ------------------------------------------------------------- FILTERS -- */
.toolbar{display:flex;flex-wrap:wrap;align-items:center;gap:10px;margin-bottom:18px}
.toolbar .spacer{flex:1}
.seg{display:inline-flex;background:var(--card-bg);border:1px solid var(--border);border-radius:30px;padding:4px;gap:2px}
.seg a{padding:7px 15px;border-radius:30px;font-size:12.8px;font-weight:600;color:var(--text-secondary);transition:var(--t)}
.seg a.active{background:var(--primary);color:#fff}
.seg a:hover:not(.active){background:var(--body-bg)}

/* --------------------------------------------------------- DROPZONE/AUDIO */
.dropzone{border:2px dashed var(--border-strong);border-radius:var(--r-lg);padding:26px;text-align:center;
  cursor:pointer;transition:var(--t);background:var(--body-bg)}
.dropzone:hover,.dropzone.drag{border-color:var(--primary);background:var(--primary-soft)}
.dropzone i{font-size:30px;color:var(--text-muted);display:block;margin-bottom:8px}
.dropzone b{font-size:13.5px}
.dropzone small{display:block;color:var(--text-muted);margin-top:4px}
.file-list{display:flex;flex-wrap:wrap;gap:8px;margin-top:12px}
.file-pill{display:inline-flex;align-items:center;gap:8px;background:var(--card-bg);border:1px solid var(--border);
  border-radius:30px;padding:6px 8px 6px 12px;font-size:12.5px}
.file-pill i{color:var(--primary)}
.file-pill .x{cursor:pointer;color:var(--text-muted);width:20px;height:20px;display:grid;place-items:center;border-radius:50%}
.file-pill .x:hover{background:var(--danger-bg);color:var(--danger)}
.recorder{display:flex;align-items:center;gap:12px;background:var(--body-bg);border:1px solid var(--border);border-radius:var(--r);padding:12px 16px}
.rec-btn{width:46px;height:46px;border-radius:50%;border:none;background:var(--danger);color:#fff;font-size:19px;cursor:pointer;display:grid;place-items:center;transition:var(--t)}
.rec-btn.recording{animation:pulse 1.3s infinite}
@keyframes pulse{0%{box-shadow:0 0 0 0 rgba(239,68,68,.5)}70%{box-shadow:0 0 0 14px rgba(239,68,68,0)}100%{box-shadow:0 0 0 0 rgba(239,68,68,0)}}
.rec-time{font-variant-numeric:tabular-nums;font-weight:700;font-size:15px}

/* --------------------------------------------------------------- ALERTS -- */
.alert{display:flex;align-items:flex-start;gap:12px;padding:13px 16px;border-radius:var(--r);font-size:13.5px;margin-bottom:16px;border:1px solid transparent}
.alert i{font-size:18px;margin-top:1px}
.alert-success{background:var(--success-bg);color:#065f46;border-color:#a7f3d0}
.alert-error{background:var(--danger-bg);color:#991b1b;border-color:#fecaca}
.alert-warning{background:var(--warning-bg);color:#92400e;border-color:#fde68a}
.alert-info{background:var(--info-bg);color:#1e40af;border-color:#bfdbfe}
body.dark .alert-success{color:#6ee7b7}body.dark .alert-error{color:#fca5a5}
body.dark .alert-warning{color:#fcd34d}body.dark .alert-info{color:#93c5fd}

/* toast */
#toasts{position:fixed;top:18px;right:18px;z-index:2000;display:flex;flex-direction:column;gap:10px}
.toast{display:flex;align-items:center;gap:11px;background:var(--card-bg);border:1px solid var(--border);
  border-left:4px solid var(--primary);border-radius:var(--r);box-shadow:var(--card-shadow);padding:13px 16px;
  min-width:280px;animation:slidein .25s ease}
.toast.success{border-left-color:var(--success)}.toast.error{border-left-color:var(--danger)}
.toast.warning{border-left-color:var(--warning)}
.toast i{font-size:19px}
@keyframes slidein{from{transform:translateX(40px);opacity:0}to{transform:none;opacity:1}}

/* --------------------------------------------------------------- MODAL -- */
.modal-back{position:fixed;inset:0;background:rgba(15,23,42,.55);backdrop-filter:blur(3px);z-index:1900;
  display:none;align-items:flex-start;justify-content:center;padding:6vh 16px;overflow-y:auto}
.modal-back.show{display:flex}
.modal{background:var(--card-bg);border-radius:var(--r-lg);box-shadow:0 30px 70px rgba(0,0,0,.3);width:100%;max-width:540px;animation:pop .2s ease}
.modal.wide{max-width:760px}
@keyframes pop{from{transform:scale(.96);opacity:0}to{transform:none;opacity:1}}
.modal-head{display:flex;align-items:center;gap:10px;padding:18px 22px;border-bottom:1px solid var(--border)}
.modal-head h3{margin:0;font-size:16px}
.modal-head .x{margin-left:auto;cursor:pointer;color:var(--text-muted);font-size:22px;line-height:1}
.modal-body{padding:22px}
.modal-foot{padding:16px 22px;border-top:1px solid var(--border);display:flex;justify-content:flex-end;gap:10px}

/* --------------------------------------------------------------- TIMELINE */
.timeline{position:relative;padding-left:30px}
.timeline::before{content:"";position:absolute;left:9px;top:6px;bottom:6px;width:2px;background:var(--border)}
.tl-item{position:relative;padding-bottom:20px}
.tl-item::before{content:"";position:absolute;left:-26px;top:3px;width:18px;height:18px;border-radius:50%;
  background:var(--card-bg);border:3px solid var(--primary)}
.tl-item.done::before{border-color:var(--success);background:var(--success)}
.tl-item .when{font-size:11.5px;color:var(--text-muted)}
.tl-item .what{font-weight:600;font-size:13.7px}
.tl-item .who{font-size:12.5px;color:var(--text-secondary)}

/* ------------------------------------------------------------- CHATBOT -- */
.fab{position:fixed;right:24px;bottom:24px;width:58px;height:58px;border-radius:50%;border:none;cursor:pointer;
  background:linear-gradient(135deg,var(--indigo-500),var(--indigo-700));color:#fff;font-size:24px;z-index:1500;
  box-shadow:0 12px 30px rgba(79,70,229,.45);display:grid;place-items:center;transition:var(--t)}
.fab:hover{transform:scale(1.06)}
.chat-panel{position:fixed;right:24px;bottom:94px;width:340px;max-width:calc(100vw - 32px);background:var(--card-bg);
  border:1px solid var(--border);border-radius:var(--r-lg);box-shadow:0 24px 60px rgba(0,0,0,.25);z-index:1500;
  overflow:hidden;display:none;flex-direction:column;max-height:70vh}
.chat-panel.show{display:flex}
.chat-head{background:linear-gradient(135deg,var(--indigo-600),var(--indigo-800));color:#fff;padding:16px 18px}
.chat-head b{color:#fff;font-size:15px}
.chat-head small{opacity:.85;font-size:12px}
.chat-body{padding:16px;overflow-y:auto;display:flex;flex-direction:column;gap:10px;background:var(--body-bg)}
.chat-msg{padding:10px 13px;border-radius:12px;font-size:13px;max-width:85%}
.chat-msg.bot{background:var(--card-bg);border:1px solid var(--border);align-self:flex-start}
.chat-msg.me{background:var(--primary);color:#fff;align-self:flex-end}
.chat-quick{display:flex;flex-wrap:wrap;gap:7px;padding:0 16px 14px;background:var(--body-bg)}
.chat-quick a{font-size:12px;padding:7px 12px;border:1px solid var(--border);border-radius:30px;background:var(--card-bg);color:var(--text-secondary)}
.chat-quick a:hover{border-color:var(--primary);color:var(--primary)}

/* --------------------------------------------------------------- AUTH -- */
.auth-wrap{min-height:100vh;display:grid;grid-template-columns:1.05fr .95fr}
@media(max-width:900px){.auth-wrap{grid-template-columns:1fr}}
.auth-hero{background:linear-gradient(150deg,var(--indigo-700),#1e1b4b 70%,#0f172a);color:#fff;padding:54px;display:flex;flex-direction:column;justify-content:space-between;position:relative;overflow:hidden}
.auth-hero::after{content:"";position:absolute;width:360px;height:360px;border-radius:50%;background:rgba(129,140,248,.18);right:-90px;top:-90px;filter:blur(8px)}
.auth-hero h2{color:#fff;font-size:30px;line-height:1.2;max-width:420px}
.auth-hero p{color:#c7d2fe;max-width:400px}
.auth-feature{display:flex;align-items:center;gap:13px;margin-bottom:16px;color:#e0e7ff;font-size:14.5px}
.auth-feature .ic{width:42px;height:42px;border-radius:12px;background:rgba(255,255,255,.12);display:grid;place-items:center;font-size:19px;flex:none}
.auth-card-wrap{display:flex;align-items:center;justify-content:center;padding:40px 24px;background:var(--body-bg)}
.auth-card{width:100%;max-width:410px}
@media(min-width:901px){.auth-hero.mobile-hide{}}

/* ----------------------------------------------------------- UTILITIES -- */
.flex{display:flex}.flex-col{flex-direction:column}.items-center{align-items:center}
.justify-between{justify-content:space-between}.gap-1{gap:6px}.gap-2{gap:10px}.gap-3{gap:16px}
.flex-wrap{flex-wrap:wrap}.flex-1{flex:1}
.text-center{text-align:center}.text-right{text-align:right}
.text-muted{color:var(--text-muted)}.text-sec{color:var(--text-secondary)}
.text-success{color:var(--success)}.text-danger{color:var(--danger)}.text-primary{color:var(--primary)}
.fw-600{font-weight:600}.fw-700{font-weight:700}.fw-800{font-weight:800}
.fs-sm{font-size:12.5px}.fs-xs{font-size:11.5px}.fs-lg{font-size:16px}.fs-xl{font-size:20px}.fs-2xl{font-size:26px}
.mt-0{margin-top:0}.mt-1{margin-top:8px}.mt-2{margin-top:14px}.mt-3{margin-top:22px}.mt-4{margin-top:30px}
.mb-0{margin-bottom:0}.mb-1{margin-bottom:8px}.mb-2{margin-bottom:14px}.mb-3{margin-bottom:22px}.mb-4{margin-bottom:30px}
.w-100{width:100%}.hidden{display:none!important}.nowrap{white-space:nowrap}
.divider{height:1px;background:var(--border);margin:18px 0}
.page-head{display:flex;align-items:flex-start;gap:16px;flex-wrap:wrap;margin-bottom:22px}
.page-head h2{font-size:23px;margin:0}
.page-head .sub{color:var(--text-muted);font-size:13.5px}
.page-head .spacer{flex:1}
.kv{display:flex;justify-content:space-between;gap:16px;padding:9px 0;border-bottom:1px dashed var(--border);font-size:13.5px}
.kv:last-child{border-bottom:none}
.kv .k{color:var(--text-muted)}
.kv .v{font-weight:600;text-align:right}
.dot-sep{color:var(--text-muted);margin:0 6px}
.rating{color:#f59e0b;font-size:15px}

/* ----------------------------------------------------------- RESPONSIVE -- */
.sb-backdrop{display:none;position:fixed;inset:0;background:rgba(15,23,42,.5);z-index:1035}
@media(max-width:992px){
  #sidebar{transform:translateX(-100%)}
  #sidebar.open{transform:none}
  .app-main{margin-left:0}
  .hamburger{display:grid}
  .sb-backdrop.show{display:block}
  .usermenu .trigger b,.usermenu .trigger small{display:none}
}
@media(max-width:560px){
  .content{padding:16px}
  .topbar{padding:0 14px}
  .page-head h2{font-size:20px}
}
@media print{
  #sidebar,.topbar,.fab,.chat-panel,.no-print{display:none!important}
  .app-main{margin:0}
  .card{box-shadow:none;border-color:#ddd}
}